How to Reach ShowingTime Appointment Center by Phone

ShowingTime's customer support line is 1-844-SHOWING (1-844-746-9464)

ShowingTime Appointment Center is a scheduling platform built for real estate agents and brokers. If you need to speak with someone about your account, billing, technical issues, or how to use the platform, that number connects you to their support team during business hours.

The line is staffed Monday through Friday. Wait times vary depending on call volume, and you may reach an automated menu before speaking to a representative. If you cannot reach someone by phone, ShowingTime also offers support through email and an online help center on their website.

Key Takeaways

• ShowingTime's main support number is 1-844-746-9464, available Monday through Friday during standard business hours.
• The phone line handles account questions, billing issues, technical problems, and training on how to use the platform.
• If you cannot reach support by phone, you can submit a support ticket through the ShowingTime website or contact them by email.
• Real estate teams often have a dedicated account manager who can be reached directly if you are a larger brokerage.

What ShowingTime support can help with over the phone

ShowingTime's support team handles questions about setting up your account, managing your showing schedule, integrating the platform with your MLS or CRM, and troubleshooting technical problems. They can walk you through features like appointment reminders, feedback collection, and showing instructions.

If you have billing questions—charges on your account, subscription changes, or payment method updates—the support line can address those as well. They can also help if you are locked out of your account or need to reset your password, though many of these issues can be resolved through the login page first.

When to call versus using online support

Call the phone line if you need immediate help or prefer to talk through a problem step by step. This works well for technical issues that are hard to describe in writing, or if you need someone to walk you through a process in real time.

Use the online support portal or email if your issue is not urgent, if you want a written record of the conversation, or if you are calling outside business hours. Email responses typically take 24 to 48 hours. The online help center also has articles and video tutorials for common questions, which can often solve your problem without waiting for support.

Account managers for larger brokerages

If your real estate brokerage uses ShowingTime at scale—managing many agents or multiple offices—you may have a dedicated account manager assigned to your team. This person is your direct contact for onboarding, training, and account-level issues, and they can often respond faster than the general support line.

Check your account settings or your onboarding emails to see if an account manager was assigned to you. If you are unsure, calling the main support line and asking to be connected to your account manager is the fastest way to find out.

What to have ready before you call

Gather your account email address or brokerage name before calling. If your issue is about a specific showing or appointment, have the property address and date ready. For billing questions, have your invoice number or the charge date handy.

If you are calling about a technical problem, be ready to describe what you were doing when the problem happened and what error message (if any) you saw. This helps the support representative troubleshoot faster and may mean you do not have to call back.

Alternatives if you cannot reach the phone line

ShowingTime's website includes a support section with a contact form, knowledge base articles, and video tutorials. You can submit a support ticket through this form and receive a response within one business day in most cases.

Many real estate agents also find answers in ShowingTime's community forums or by checking their MLS's support resources, since ShowingTime integrates with most major MLS platforms. If your issue is related to how ShowingTime connects to your MLS, your MLS support team may also be able to help.

Frequently Asked Questions

What are ShowingTime's business hours?

ShowingTime support is available Monday through Friday during standard business hours, typically 8 a.m. to 6 p.m. Central Time. Hours may vary by season, particularly during peak real estate periods. Check their website or the phone menu for current hours if you are calling outside typical times.

Can I reach ShowingTime support on weekends?

The main phone line does not have weekend support, but you can submit a support ticket through their website at any time. Your request will be answered when the team returns on Monday. For urgent issues, check if your brokerage has a dedicated account manager who may have different availability.

Is there a charge for calling ShowingTime support?

No. Support is included with your ShowingTime subscription. Standard phone rates apply if you are calling from a mobile phone, but there is no additional fee from ShowingTime itself.

What if I am having trouble with a showing that is happening today?

Call the support line immediately at 1-844-746-9464. Let them know the urgency so they can prioritize your call. If it is after hours, check your showing instructions in the ShowingTime app—many issues like access codes or property details are already there and may solve the problem without waiting for support.

Can I schedule a training call with ShowingTime?

Yes. When you call support or submit a ticket, you can ask about scheduling a training session. ShowingTime offers onboarding calls for new users and training on specific features. Availability depends on your subscription level and your account manager's schedule.