What to Do When Amazon Schedules a Delivery Appointment for You

Amazon schedules delivery appointments for large or heavy items, and you'll receive a notification with a date window and instructions to confirm

When you order something from Amazon that's too large or heavy for standard delivery—furniture, appliances, televisions, or other oversized goods—Amazon may schedule a delivery appointment instead of leaving it at your door. You'll get an email or text with a specific date and a time window (usually a four-hour or two-hour block). The notification will tell you whether you need to take action to confirm the appointment or if it's already locked in.

The key difference from a regular delivery is that someone from Amazon Logistics or a contracted delivery service will contact you before arriving, and you'll need to be home to receive the item. The driver may also need access to your home to place the item where you want it, depending on what you ordered and what your order notes say.

Key Takeaways

• Amazon sends appointment notifications by email or text with a specific date and time window; check your spam folder if you don't see it.
• You usually have the option to reschedule the appointment through your Amazon account or by calling the number in the notification if the date doesn't work.
• Be home during the entire time window—the driver may arrive at any point within it, and missing the appointment may delay your delivery by days.
• The driver will call or text you shortly before arrival; answer that call so they can confirm your address and any access instructions.
• If you need to let the driver into your home or have special placement requests, add those details to your order notes before the delivery date.

How to confirm or reschedule your Amazon delivery appointment

Most Amazon delivery appointments don't require you to do anything—they're confirmed automatically when the order is placed. However, some notifications will ask you to confirm within a certain timeframe. If your notification includes a confirmation link or button, click it as soon as you see it to lock in the appointment.

If the scheduled date or time window doesn't work for you, open your Amazon account, go to Returns and Orders, find the order, and look for a Manage Appointment or Reschedule option. You can usually pick a new date from available windows. If you don't see that option in your account, call the phone number listed in your notification—it will connect you to the delivery service handling your order, and they can reschedule over the phone.

Rescheduling is usually free and can be done multiple times, but the sooner you do it, the more date options you'll have. If you wait until the day before your appointment, your choices may be limited.

What to do the day of your delivery appointment

Clear a path to your front door or the entrance where the driver will deliver the item. If the item is large—a couch, refrigerator, or bed frame—make sure the driver can actually get it into your home. Measure doorways and hallways beforehand if you're unsure, and move any obstacles like shoes, plants, or small furniture out of the way.

Stay home during the entire time window. Drivers work through multiple deliveries and may arrive at the beginning, middle, or end of your window. If you're not home when they arrive, they'll leave a notice and reschedule, which can push your delivery back several days. If you know you'll be out, reschedule the appointment before that day arrives.

About 30 minutes to an hour before the end of your time window, the driver will call or text you to confirm they're on the way. Answer that call or text—it's how they verify your address and ask about access or placement. If you don't answer, they may leave without attempting delivery.

Adding special instructions or access details

If the driver will need to enter your home, leave a key with a trusted neighbor, unlock a side door, or use a keypad code, add those details to your order notes before delivery day. Go to your Amazon account, find the order, and look for an Add Delivery Instructions or Order Notes section. Write clear, specific instructions: "Side gate is unlocked—please use the back entrance" or "Key under the mat by the front door."

You can also use this section to request specific placement: "Please put the couch in the living room, not the entryway" or "Leave the box in the garage." Not all drivers will follow placement requests, but including them increases the chance they will, and it saves you from having to direct them when they arrive.

If you have accessibility needs—the driver needs to use an elevator, avoid stairs, or place the item in a specific location for medical reasons—mention that too. Drivers are usually willing to accommodate reasonable requests if they know about them in advance.

What happens if you miss your delivery appointment

If you're not home when the driver arrives, they'll leave a notice on your door or send you a notification. Your order will be rescheduled for a later date, usually three to seven days out. You'll receive a new notification with the new appointment window.

Missing an appointment doesn't cancel your order or charge you extra, but it does delay when you get your item. If you know you'll miss the appointment, reschedule it before that day so you can pick a time that works. If you miss it unexpectedly, reschedule as soon as you see the notification.

If you repeatedly miss appointments or don't reschedule, Amazon may eventually cancel the order and refund your payment. This is rare, but it can happen if weeks pass without a successful delivery attempt.

Contacting Amazon or the delivery service about your appointment

Your notification email or text will include a phone number for the delivery service handling your order. Call that number if you need to reschedule, confirm details, or ask questions about your specific appointment. They can usually help within a few minutes.

You can also contact Amazon directly through your account. Go to Help & Account, select Contact Us, find your order, and choose Delivery Options or Appointment Issues. Amazon will either help you directly or transfer you to the delivery service.

If there's a problem—the driver never showed up, the item arrived damaged, or you have a dispute about what was delivered—document it with photos and contact Amazon through your account within a few days. Amazon handles refunds and replacements for delivery issues, not the individual delivery service.

Frequently Asked Questions

Can I pick a specific time instead of a time window?

No. Amazon delivery appointments come as four-hour or two-hour windows, not specific times. The driver will call about 30 minutes to an hour before arrival, which gives you a heads-up, but you won't know the exact minute they'll show up. You need to be home for the entire window.

What if I'm not home but someone else is—can they sign for it?

It depends on the item and the driver. For some large items, any adult in the home can receive it. For others, the person who placed the order must be present. The driver will ask for ID and may require a signature. If you won't be home, reschedule the appointment for a time when you will be, or add a note saying another adult is authorized to receive it.

Can I change the delivery address after the appointment is scheduled?

Usually not. Once an appointment is scheduled, the delivery service has locked in your address. If you need to change it, contact Amazon or the delivery service immediately—the sooner you do, the better your chances. Changing the address very close to the delivery date may not be possible, and you may have to refuse the delivery and reorder to a different address.

What if the driver can't fit the item through my door?

Measure your doorways and hallways before delivery day. If you think the item won't fit, contact Amazon before the appointment and ask about options—sometimes items can be delivered in pieces or assembled in a different location. If the driver arrives and can't fit it, they'll leave it and reschedule. You'll then need to figure out access before the next attempt, or the cycle repeats.

Do I have to be home if I live in an apartment building?

Yes. Even in apartment buildings, the driver needs someone home to receive the item and let them into your unit. If your building has a lobby or concierge, ask whether they can receive large deliveries on your behalf—some buildings allow this, but you'll need to arrange it with both the building and Amazon in advance. Otherwise, you must be home during your appointment window.