How to Schedule and Prepare for a Chase Bank Appointment

What to expect when you book a Chase appointment

Chase appointments are in-person visits to a branch where you meet with a banker or specialist to handle accounts, loans, investments, or other services. You can book online through Chase's website or mobile app, by phone at 1-800-935-9935, or by walking into your local branch. Most appointments are free and take 15 to 45 minutes depending on what you need.

Chase schedules appointments in 15-minute slots during branch hours, which vary by location but typically run 9 a.m. to 5 p.m. on weekdays and shorter hours on Saturday. If you book online or by app, you'll see available times immediately and receive a confirmation email with your appointment number and branch address. If you call, the representative will tell you what times are open and send confirmation to your phone number or email.

You do not need an appointment to visit a Chase branch — you can walk in and wait to speak with someone — but booking ahead means you skip the line and see a banker at your scheduled time instead of waiting 20 minutes or longer.

Key Takeaways

• Book Chase appointments online through the website or app, by phone at 1-800-935-9935, or in person at your branch.
• Bring your ID and any account statements or documents related to what you're meeting about, such as a mortgage pre-approval request or investment questions.
• If you need to cancel or reschedule, do so at least 24 hours ahead through the same channel where you booked to avoid a no-show.
• Chase appointments are free and typically last 15 to 45 minutes, and you can attend in person or ask about phone or video options when you book.

How to book online or through the Chase app

Go to chase.com and select "Appointments" from the main menu, or open the Chase Mobile app and tap the menu icon. Enter your zip code or branch name to find locations near you. The system will show you available dates and times for the next two weeks. Select the time that works for you and choose the reason for your visit from a dropdown menu — options include "Open an account," "Credit card," "Mortgage," "Auto loan," "Investments," "General banking," or other services.

After you select your appointment, enter your name, phone number, and email address. Chase will send you a confirmation email with your appointment number, the branch address, parking information if available, and instructions for what to bring. Save this email or screenshot the confirmation number — you'll need it if you arrive early or need to reschedule.

If the times shown are all booked, try searching a different branch nearby or a different date. Chase branches in busy areas fill up faster, so flexibility on location or time often opens up more slots.

What documents and information to bring

Always bring a government-issued photo ID — a driver's license, passport, or state ID card. Chase will ask to see it before you meet with a banker. If you're opening a new account, bring a second form of ID if possible, such as a Social Security card or utility bill with your current address.

Bring any documents related to the reason for your appointment. If you're applying for a mortgage, bring recent pay stubs, tax returns, and bank statements. If you're opening a business account, bring your EIN letter or business license. If you're discussing investments or retirement accounts, bring statements from other institutions if you plan to transfer money. If you're unsure what to bring, call the branch directly at the number on your confirmation email and ask what the banker will need.

If you're bringing a minor or someone you have power of attorney for, bring their ID as well and any legal documents that show your authority to act on their behalf.

How to reschedule or cancel

If you need to change your appointment time or date, reschedule through the same method you used to book. Log into your Chase account online or app, find "Appointments," and select your upcoming appointment to see the option to reschedule or cancel. You can also call 1-800-935-9935 and give the representative your appointment number from your confirmation email.

Chase asks that you reschedule or cancel at least 24 hours before your appointment time. If you cancel with less notice or don't show up, the branch may flag your account and make it harder to book future appointments. If you're running late, call the branch directly — the number is on your confirmation email — and let them know. Many branches will hold your slot for 10 to 15 minutes if you call ahead.

If you miss an appointment without canceling, you can still book another one, but some branches may require you to call instead of booking online for your next visit.

Phone and video appointment options

Chase offers phone and video appointments for some services, especially account opening, credit cards, and general banking questions. When you book online or by app, look for a filter that says "Phone" or "Video" to see if that option is available for your branch and the service you need. Not all branches or services offer remote appointments, so if you don't see the option, in-person is required.

For a phone appointment, a banker will call you at the number you provide at your scheduled time. For a video appointment, you'll receive a link in your confirmation email that you click at your appointment time — no app download needed. Have your ID and any documents ready before the call or video starts, just as you would for an in-person visit.

Video and phone appointments move faster than in-person visits because there's no wait time, so they're useful if you have a simple question or want to open an account without traveling to a branch.

What happens during your appointment

When you arrive, check in at the front desk and give your name and appointment number. You'll wait in the lobby until a banker is ready — usually within a few minutes of your scheduled time. The banker will take you to a desk or private area and verify your ID.

The banker will ask questions about what you need and explain your options. If you're opening an account, they'll walk you through the account types, fees, and benefits. If you're applying for a loan, they'll discuss rates, terms, and what documents you need to submit. If you have questions, ask them during the appointment — that's what the time is for. The banker can also connect you with a specialist if your question is outside their area, such as investment advice or business banking.

At the end, the banker will give you next steps — whether that's signing documents, submitting paperwork by mail or online, or waiting for a decision. Keep any papers they give you and note any follow-up actions you need to take.

Preparing for common appointment types

Account opening: Bring your ID, Social Security number, and a form of payment (debit card or bank account) if you want to fund the account immediately. Have your current address ready. The appointment takes 15 to 20 minutes.

Mortgage pre-approval: Bring recent pay stubs (last two months), last two years of tax returns, recent bank statements (last two months), and a list of any debts such as car loans or credit cards. The banker will review your finances and tell you how much you may be able to borrow. This appointment takes 30 to 45 minutes.

Auto loan: Bring your ID, proof of income, and the vehicle information if you already know what you're buying. If you're refinancing an existing loan, bring the loan documents. This takes 20 to 30 minutes.

Credit card: Bring your ID and Social Security number. The banker will explain card options and benefits, and you can apply on the spot. Approval usually takes a few minutes. This takes 15 to 20 minutes.

General banking or account questions: Bring your ID and account number if you have one. No other documents are usually needed. This takes 10 to 15 minutes.

Frequently Asked Questions

Can I book an appointment without a Chase account?

Yes. You can book an appointment to open a new account, apply for a credit card, or ask general questions even if you don't have an existing Chase account. You'll need a government ID and your Social Security number.

What if I arrive early or late to my appointment?

If you arrive early, check in at the front desk and let them know you're there. They may be able to see you right away or ask you to wait a few minutes. If you're running late, call the branch directly using the number on your confirmation email. Most branches will hold your slot for 10 to 15 minutes if you call ahead, but arriving more than 15 minutes late may result in rescheduling.

Do I need to bring original documents or can I bring copies?

For your ID, bring the original. For other documents like pay stubs or bank statements, copies are fine — the banker just needs to see the information. If you're applying for a mortgage or loan, ask the banker during your appointment which documents they need in original form for the formal application.

Can someone else attend my appointment for me?

No, Chase requires the person whose account or service is involved to be present. If you have power of attorney or are a joint account holder, you can attend together, but the primary account holder must be there. For minors, a parent or guardian must attend.

How long does it take to hear back after my appointment?

It depends on the service. Account opening decisions are usually immediate. Credit card decisions come within a few minutes to a few days. Mortgage and auto loan decisions take three to seven business days after you submit all required documents. The banker will tell you the timeline at the end of your appointment.