How to Schedule a Radiology Appointment at Lenox Hill Hospital

How to reach Lenox Hill Radiology to book an appointment

Lenox Hill Hospital operates radiology services across multiple locations in Manhattan. To schedule an imaging appointment — whether it's an X-ray, ultrasound, CT scan, or MRI — you'll call the radiology department directly rather than going through a general hospital line.

The main radiology scheduling number for Lenox Hill is 212-434-2662. This line handles new appointment requests for most imaging services. When you call, have your insurance card and photo ID ready, along with any referral or order from your doctor.

If your doctor's office has already sent an order to Lenox Hill, the radiology department may contact you to schedule. You can also ask your doctor's office to submit the order electronically, which sometimes speeds up the scheduling process.

Key Takeaways

• Call Lenox Hill Radiology at 212-434-2662 to schedule imaging appointments like X-rays, ultrasounds, CT scans, and MRIs.
• Have your insurance card, photo ID, and any doctor's order or referral ready when you call.
• Lenox Hill has radiology locations on the Upper East Side and Upper West Side of Manhattan, so confirm which location works for you.
• Appointment availability varies by imaging type and location, with some services offering same-day or next-day slots during business hours.
• If you need to reschedule or cancel, call the same number at least 24 hours before your appointment.

What imaging services Lenox Hill Radiology offers

Lenox Hill's radiology department provides standard diagnostic imaging across multiple modalities. This includes conventional X-rays (chest, extremities, spine), ultrasound (abdominal, vascular, musculoskeletal), CT scans, and MRI imaging. They also perform fluoroscopy and interventional radiology procedures, though those typically require a separate scheduling process through your physician.

Not all services are available at every location. The Upper East Side campus (100 East 77th Street) and Upper West Side location (170 West End Avenue) have different equipment and capabilities. When you call to schedule, ask which location has the specific imaging your doctor ordered.

Information to have ready before calling

When you call 212-434-2662, the scheduling staff will ask for several pieces of information. Have your current insurance card available — they'll need your member ID, group number, and the name of your insurance company. Bring your photo ID to the appointment itself.

You'll also need the name of the doctor who ordered the imaging and, ideally, the specific order or referral. If your doctor hasn't sent it yet, ask them to do so before you call, or provide the radiology department with your doctor's contact information so they can request it directly.

Let the scheduler know if you have any metal implants (pacemakers, joint replacements, metal fragments), are pregnant or may be pregnant, or have kidney problems. These details affect which imaging types are safe for you and may change scheduling.

Appointment timing and what to expect

Lenox Hill Radiology typically schedules appointments during business hours, with some extended evening and weekend availability depending on the location and imaging type. Routine X-rays and ultrasounds often have same-day or next-day openings. CT and MRI scans may have longer wait times, sometimes a week or two depending on demand.

Arrive 10 to 15 minutes early to check in. Bring your insurance card and photo ID. Depending on the type of imaging, you may be asked to change into a hospital gown or remove jewelry and metal objects. For some scans (like abdominal CT), you may need to drink contrast liquid before the procedure.

The imaging itself usually takes 15 to 45 minutes depending on the type. A radiologist will review your images and send a report to your doctor, typically within 24 to 48 hours. Your doctor will contact you with results.

Rescheduling or canceling your appointment

If you need to change your appointment time, call 212-434-2662 as soon as possible. Lenox Hill requests at least 24 hours' notice for cancellations or rescheduling. Canceling with less notice may result in a no-show fee depending on your insurance plan.

If you miss an appointment without calling to cancel, Lenox Hill may charge a no-show fee. Your doctor may also need to resubmit the imaging order if too much time passes, so it's worth calling to reschedule rather than simply not showing up.

Insurance and payment questions

Lenox Hill accepts most major insurance plans, including Medicare and Medicaid. When you schedule, the staff will verify your coverage and let you know if there are any out-of-pocket costs. Some plans require prior authorization before imaging, which Lenox Hill can often handle on your behalf.

If you don't have insurance or are uninsured, ask about self-pay rates when you call. Lenox Hill may offer payment plans or discounts for uninsured patients. It's worth discussing cost upfront so there are no surprises after your appointment.

What to do if you can't reach the scheduling line

If the main radiology number is busy or you can't get through, you can also try reaching Lenox Hill's main hospital line at 212-434-2000 and ask to be transferred to radiology scheduling. This takes longer but ensures you reach someone who can help.

You can also ask your doctor's office to call Lenox Hill directly on your behalf. Many physician offices have direct lines to hospital radiology departments and can often schedule faster than patients calling on their own.

Frequently Asked Questions

Can I schedule an MRI if I have a pacemaker?

Some newer pacemakers are MRI-safe, but you must tell Lenox Hill before scheduling. They'll ask for details about your device and may contact your cardiologist. Don't assume you can't have an MRI — let the radiology staff make that information based on your specific device.

Do I need a referral from my doctor to schedule?

Yes, Lenox Hill requires a doctor's order for imaging. If you don't have one, ask your primary care doctor or the doctor treating your condition to submit an order. You can't schedule imaging on your own without a physician's request.

How long does it take to get results?

A radiologist reviews your images and sends a report to your doctor within 24 to 48 hours. Your doctor will then contact you with the results. In urgent cases, results may be available the same day, but don't expect that as standard.

What if I'm pregnant or think I might be?

Tell Lenox Hill before your appointment if you're pregnant or may be pregnant. Some imaging types (like X-rays and CT) use radiation and may not be safe during pregnancy. Ultrasound and MRI are generally safer alternatives, but your doctor and the radiology team will decide what's appropriate for your situation.

Is there parking at Lenox Hill Radiology locations?

Both the Upper East Side and Upper West Side locations have limited parking. Street parking is available but can be difficult. Consider using public transportation or a car service. Call ahead if you have mobility concerns and need to know about accessible parking options.