How to Reschedule Your TSA PreCheck Appointment

You can reschedule your TSA PreCheck appointment online, by phone, or through the enrollment center where you booked it

The method depends on which company runs your enrollment center. Most TSA PreCheck appointments are handled by one of three contractors: Idemia, Tsa PreCheck Inc., or Clear. Each has its own scheduling system, so the steps differ slightly. The fastest route is usually the same system where you originally booked — the website or phone number on your confirmation email.

You can reschedule without penalty as long as you do it before your appointment time. There is no fee to move your appointment to a different date or location. If you miss your appointment without rescheduling, you lose the fee you paid, but you can book a new one.

Key Takeaways

• Check your confirmation email to find which contractor runs your enrollment center and what phone number or website to use for rescheduling.
• You can reschedule online through most contractors' websites by logging into your account with your confirmation number or email address.
• If online rescheduling is not available, call the enrollment center directly — the phone number is on your confirmation email or the TSA PreCheck website.
• Rescheduling is free and can be done anytime before your scheduled appointment without losing your fee.
• If you cannot reschedule through the normal channels, contact the contractor's customer service line listed on your confirmation documents.

Finding your confirmation email and enrollment center details

Your confirmation email contains the enrollment center location, your appointment date and time, and the contractor's contact information. Search your email for "TSA PreCheck" or "appointment confirmation." If you cannot find it, check your spam folder or the email account you used when you booked.

The confirmation will show the contractor's name — Idemia, Tsa PreCheck Inc., or Clear — and usually includes a website and phone number specific to that contractor. Write down both. You will need your confirmation number, which appears in the email, to reschedule through most online systems.

Rescheduling through the contractor's website

Most contractors offer online rescheduling. Go to the website listed in your confirmation email and look for a link that says "Reschedule," "Manage Appointment," or "Change Appointment." You will be asked to enter your confirmation number and either your email address or date of birth to pull up your booking.

Once you log in, you will see available dates and times at your enrollment center and sometimes at other nearby locations. Select your new date and time, then confirm. You should receive a new confirmation email with your updated appointment details within a few minutes. Save this email in case you need it at your appointment.

If the website does not show an option to reschedule online, or if you get an error message, move to the phone option instead of trying multiple times — the phone line is usually faster for complex changes.

Rescheduling by phone

Call the enrollment center or contractor customer service number on your confirmation email. Have your confirmation number ready. Tell the representative your current appointment date and time, and the new date and time you want.

The representative will check availability and confirm the change. Ask them to email you a new confirmation with the updated details, or write down the new appointment time, date, and location before you hang up. If the center you originally chose is fully booked, ask whether you can move to a different location — many areas have multiple enrollment centers.

Wait times vary by contractor and time of day. Early morning or late afternoon calls are often shorter than midday. If you reach a busy line, try again in an hour rather than waiting on hold.

Rescheduling in person at your enrollment center

You can walk into your enrollment center before your appointment and ask to reschedule at the front desk. Bring your confirmation email or confirmation number. Staff can usually move you to a different time slot the same day or within a few days, depending on availability.

This works best if you are already near the center or if you need to reschedule urgently. If you are rescheduling more than a week out, the online or phone method is usually faster because you can do it from home and see all available slots at once.

What to do if you cannot reach the contractor

If the phone line is consistently busy or the website is down, try the TSA PreCheck main website at tsa.gov/precheck. It has a "Contact Us" page with links to each contractor's customer service. You can also search for the contractor's name plus "customer service" to find alternative phone numbers or chat options.

If you are within a few days of your appointment and cannot reach anyone, go to the enrollment center in person. Staff can reschedule you on the spot, even if the online system is having problems. Bring your confirmation email or any document with your confirmation number.

Rescheduling to a different enrollment center location

If you need to move your appointment to a different city or a different center in the same city, the process is the same — you reschedule through the website or phone. When you select your new date and time, the system will show you which locations have openings.

Some contractors allow you to change locations freely, while others require you to cancel and rebook if you want a different center. The website or phone representative will tell you which applies. If you have to cancel and rebook, you do not lose your fee — it transfers to the new booking.

Frequently Asked Questions

Do I lose my money if I reschedule?

No. Rescheduling is free and does not affect your fee. You only lose the fee if you miss your appointment without rescheduling beforehand, or if you cancel and do not rebook within a certain time frame — ask the contractor what that window is.

Can I reschedule the day before my appointment?

Yes, as long as you do it before your appointment time. Online rescheduling may not show same-day or next-day slots, but calling the center directly often reveals last-minute openings. The earlier you reschedule, the more options you will have.

What if my enrollment center is closed when I try to reschedule?

Use the online system or call the contractor's main customer service line instead of the individual center. Both are available outside the center's hours. If both are unavailable, reschedule the next business day — you have until your appointment time to make the change.

Can I reschedule to a completely different city?

Yes. When you reschedule online or by phone, you can choose any enrollment center that has openings, even in a different state. This is useful if your travel plans change or you move. The fee stays the same regardless of location.

What happens if I reschedule but then cannot make the new appointment?

Reschedule again using the same method. You can move your appointment as many times as you need before your scheduled time without losing your fee. If you realize you will not be able to make any appointment soon, consider canceling and rebooking later when your schedule is clearer.