How to Book and Prepare for Your Indochino Appointment

What happens at an Indochino appointment

An Indochino appointment is a one-on-one fitting session where a style consultant takes your measurements, discusses fabric and style preferences, and places an order for a custom suit, sport coat, or dress shirt made to your specifications. The consultant uses a tablet or measuring device to record your exact dimensions, and you choose from fabric swatches, lapel styles, button counts, and other details while you're there. Most appointments run 45 minutes to an hour.

Indochino operates both physical showrooms in major cities and a virtual appointment option where you video call with a consultant from home. In-person appointments happen at their brick-and-mortar locations; virtual appointments work through their website booking system and use your own measurements or a friend's help to get accurate numbers. Either way, you're not buying off the rack — you're ordering a garment that will be made after your appointment ends.

Once your order is placed, Indochino manufactures your piece and ships it to you, typically within 4 to 6 weeks depending on the item and current production volume. You'll receive tracking information by email. If the fit isn't perfect when it arrives, Indochino offers one free alteration within 60 days of delivery.

Key Takeaways

• Book your Indochino appointment online through their website by selecting your location (in-person showroom or virtual) and choosing an available time slot.
• For in-person appointments, arrive 10 to 15 minutes early with a well-fitting shirt or jacket you currently own so the consultant can reference your preferred fit.
• For virtual appointments, have a measuring tape ready, wear fitted clothing, and ask a friend or family member to help take measurements if you're uncomfortable doing it alone.
• Bring a photo or description of any suit or jacket style you like, because showing rather than describing helps the consultant understand your taste.
• Your custom garment takes 4 to 6 weeks to arrive after your appointment, and Indochino covers one free alteration if adjustments are needed.

How to book an in-person appointment

Visit Indochino's website and select "Book an Appointment" from the main menu. You'll see a list of their showroom locations — currently in cities including New York, Los Angeles, Chicago, Toronto, and others, though the list changes. Click on the city nearest you, and the system will show available dates and times for the next several weeks.

Select a time that gives you at least 45 minutes without rushing. Early morning or mid-week slots tend to be less crowded, which means your consultant can spend more time with you without feeling pressured. Once you pick your slot, enter your name, phone number, and email address. Indochino will send you a confirmation email with the showroom address, parking information if available, and a reminder to arrive a few minutes early.

You don't need to prepare anything special beyond wearing clothes that fit you well — the consultant will use those as a reference point. If you have a suit jacket or dress shirt that fits the way you like, wear it or bring it. If you've seen a style online or in a magazine that appeals to you, take a screenshot or photo and bring it on your phone.

How to book a virtual appointment

Virtual appointments follow the same booking process: go to Indochino's website, select "Book an Appointment," but choose "Virtual" instead of a physical location. You'll see available time slots and can pick one that works for your schedule. The system will ask for your email and phone number, and Indochino will send you a video call link before your appointment time.

Before your appointment, gather a soft measuring tape (the kind used for sewing, not a rigid metal one). Wear a fitted t-shirt or dress shirt so the consultant can see your actual frame. Have good lighting in the room where you'll be taking the call — natural light from a window works well. If you're uncomfortable measuring yourself, ask a friend or family member to help; the consultant can guide both of you through the process on the call.

Test your internet connection and video setup 10 minutes before the appointment time. Make sure your camera is positioned so the consultant can see your full torso and arms. Indochino will call you at the time you booked; if you miss the call, check your email for a reschedule option or call their customer service number to rebook.

What to bring and wear

For an in-person appointment, wear a fitted shirt or light sweater so the consultant can see your actual shoulder width and torso shape. Avoid baggy clothing or heavy layers — they hide your frame and make it harder for the consultant to take accurate measurements. Wear pants that fit you well in the waist and length, because the consultant will reference how you like your trousers to sit and break.

Bring your phone with photos or screenshots of any styles you like. If you follow menswear accounts on Instagram or have saved pins on Pinterest, pull up a few examples. You don't need to be able to name the style — just show the consultant what appeals to you. Bring your wallet with a credit or debit card, because you'll pay for your order at the end of the appointment (Indochino accepts all major cards and digital payment methods).

If you wear dress shoes regularly, wear them to your appointment so the consultant can see how you stand and move in them. This helps them understand how you'll wear the finished suit. If you have any specific requests — a suit for a wedding, a sport coat for work, a shirt for travel — mention them when you arrive, because the consultant can recommend fabrics and styles suited to that purpose.

What happens during the appointment

The consultant will greet you, ask about the occasion you're dressing for, and discuss your style preferences. They'll show you fabric swatches and explain the differences between wool blends, pure wool, cotton, and linen. You'll choose a base fabric, then move through options for lapel style, button type, pocket style, and other details. The whole process is visual — you're looking at actual samples, not just reading descriptions.

Once you've chosen your style details, the consultant will take your measurements using a soft tape measure. They'll measure your chest, waist, inseam, sleeve length, shoulder width, and other dimensions depending on what you're ordering. If you're ordering a suit, they'll measure both the jacket and trousers. The measurements are entered into a tablet or computer system in real time, and you can see them on the screen as they're recorded.

After measurements are complete, you'll review your order on screen — fabric choice, style details, and price. Indochino will show you the total cost, which varies based on the garment type and fabric you selected. You'll pay at that point, and the order is submitted for production. The consultant will give you an order confirmation number and explain the expected delivery timeline.

Pricing and payment

Indochino's prices vary by garment type and fabric choice. A custom suit typically ranges from around $400 to $700 depending on the wool quality and style options you select. Sport coats and blazers are generally $300 to $500. Custom dress shirts start around $80 to $120. These are approximate ranges and will differ based on current inventory and any promotions Indochino is running.

You pay the full price at the time of your appointment — there are no deposits or payment plans. Indochino accepts all major credit and debit cards, Apple Pay, Google Pay, and PayPal. Ask the consultant if there are any current promotions or first-time customer discounts before you finalize your order.

Once your garment arrives and you've received it, Indochino covers one free alteration within 60 days if the fit needs adjustment. Alterations beyond that point are charged separately. If you're unhappy with the garment for any reason, Indochino has a return policy — ask the consultant for details at the time of your appointment, or check their website.

Timeline from appointment to delivery

After your appointment ends, your order goes into Indochino's production queue. Manufacturing typically takes 4 to 6 weeks, though this can vary depending on the complexity of your order and current production volume. During busy seasons (fall and spring), production may take slightly longer. You'll receive an email confirmation immediately after your appointment with your order number and expected delivery window.

About a week before your garment ships, you'll get a tracking number by email. Once it ships, you can track the package through the carrier's website. Most orders arrive within 5 to 10 business days of shipping. When your package arrives, open it and try on the garment right away. If the fit is off, contact Indochino within 60 days to arrange your free alteration.

Frequently Asked Questions

Can I reschedule or cancel my Indochino appointment?

Yes. If you need to reschedule, log into your Indochino account on their website or call their customer service number to change your appointment time. Cancellations are also allowed — you won't be charged if you cancel before your appointment. If you've already placed an order during an appointment, cancellation policies depend on whether production has started; contact customer service to ask about your specific order.

What if I don't know my measurements for a virtual appointment?

The consultant will walk you through how to measure yourself during the call. Have a soft measuring tape ready, and wear fitted clothing so you can see your body clearly. If measuring yourself feels awkward, ask a friend or family member to help — the consultant can guide both of you. Accuracy matters, so take your time and measure twice if you're unsure.

Can I change my order after the appointment if I change my mind about the fabric or style?

It depends on whether production has started. Contact Indochino's customer service immediately with your order number and explain what you want to change. If your order hasn't entered production yet, they may be able to modify it. Once production begins, changes are usually not possible, so act quickly if you want to make adjustments.

What if the suit doesn't fit when it arrives?

Indochino covers one free alteration within 60 days of delivery. Contact them with photos or a description of what needs adjusting — sleeve length, jacket length, waist, inseam, or other areas. They'll provide instructions for shipping the garment back or taking it to a local tailor they work with. The alteration is free; you only pay for return shipping if you choose to send it back to Indochino.

Is there a dress code or specific look I should have for my appointment?

No. Wear clean, fitted clothing that shows your actual frame — a t-shirt and jeans work fine. The consultant is used to seeing people in casual clothes. What matters is that they can see your shoulders, chest, and how you naturally stand, so avoid heavy coats or oversized layers. Comfort is more important than looking polished.