How to Schedule an InfoPass Appointment at USCIS

InfoPass appointments are now scheduled through USCIS's online system, not through a separate portal

USCIS stopped using the InfoPass system in 2019 and moved all in-person appointments to their main website. If you need to meet with a USCIS officer at a local field office — to discuss a pending case, ask about a missing document, or resolve a problem with your file — you now schedule through USCIS.gov using your account or a receipt number.

The process is faster than the old InfoPass system, but it works differently. You cannot walk in without an appointment, and you cannot call most field offices to book one. The appointment system is online only, and availability depends on your local office and the type of issue you need to discuss.

This guide walks you through finding your local office, checking what appointments are available, and what to bring when you go.

Key Takeaways

• USCIS appointments are scheduled at USCIS.gov, not through a separate InfoPass portal — you will need either a USCIS online account or a receipt number from a pending case.
• Not all field offices offer walk-in appointments, and not all appointment types are available at every location, so check your local office first.
• You can schedule an appointment for yourself or on behalf of someone else if you have their receipt number and permission.
• Bring your receipt notice, a valid ID, and any documents related to your case — USCIS will tell you what else to bring when you book.
• If no appointments are available at your office, check back in a few days, as slots open regularly.

Finding your local USCIS field office and checking appointment availability

Start by going to USCIS.gov/field-offices and entering your ZIP code. This shows you which field office serves your area and whether that office offers appointments through the online system. Some smaller offices do not have appointment availability online; if yours does not, you may need to contact the office directly by phone to ask about alternatives.

Once you have found your office, note the address and phone number. You will need the phone number if you run into problems booking or if you need to reschedule. The field office page also tells you what types of appointments that office handles — some offices handle naturalization interviews, others handle work permit cases, and some handle general inquiries only.

If your issue does not match what your local office handles, you may need to travel to a different office or contact USCIS by phone at 1-800-375-5283 to ask whether your case can be handled by mail or phone instead.

Scheduling an appointment using your USCIS account

If you have a USCIS online account, log in at USCIS.gov and look for the "Appointments" section. From there, you can view any pending cases and request an appointment for a specific case. The system will show you available dates and times at your local office.

Select the date and time that works for you, then confirm. USCIS will send you a confirmation email with your appointment notice, which you should print or save to your phone. The notice includes the date, time, office address, and what to bring.

If you do not have a USCIS account, you can create one at USCIS.gov/account using your email address. You will need to verify your email and set a password. Once your account is active, you can log in and follow the steps above.

Scheduling an appointment using a receipt number

If you do not have a USCIS account but you have a receipt number (the notice USCIS sent you when you filed your case), you can schedule an appointment without creating an account. Go to USCIS.gov/appointments and select "Schedule an Appointment Without an Account."

Enter your receipt number, your last name, and your date of birth. The system will pull up your case and show you available appointments at your local office. Choose your date and time, then confirm. USCIS will email you a confirmation notice.

Keep your receipt number handy — you will need it when you arrive at your appointment, and USCIS may ask for it if you need to reschedule or cancel.

Scheduling an appointment for someone else

You can schedule an appointment on behalf of another person if you have their receipt number and their permission. Use the same process as scheduling for yourself: log into your own USCIS account, or use the receipt number to schedule without an account. When prompted, enter the other person's information instead of your own.

The confirmation notice will be sent to the email address you provide, so make sure the person you are scheduling for knows about the appointment. Print the confirmation and bring it with you, or make sure the person attending has access to it on their phone.

If you are a lawyer or accredited representative scheduling on behalf of a client, you may have additional options through USCIS's representative portal. Check with your firm about how they handle appointment scheduling.

What to bring to your appointment

Bring your appointment confirmation notice, a valid photo ID (passport, driver's license, or state ID), and your receipt notice from your original case filing. If USCIS asked you to bring specific documents when you booked the appointment, bring those as well.

Bring originals of any documents USCIS requested, plus one copy of each. If you are missing a document, bring a written explanation of why. Do not bring documents that are not relevant to your case — USCIS will not review them, and it slows down your appointment.

Arrive 10 to 15 minutes early. You will go through security screening at the entrance, similar to airport security. Leave weapons, sharp objects, and large bags at home. Bring a pen in case you need to fill out forms.

What happens during your appointment

A USCIS officer will call your name and take you to an interview room. Explain what you need help with — whether that is asking about a pending case, providing missing documents, or resolving an error in your file. The officer will review your case and either answer your question on the spot or tell you what happens next.

If you are there to submit documents, the officer will review them, make copies, and stamp them as received. Ask for a receipt showing what you submitted and the date. If the officer needs to send your documents to another part of USCIS, ask how long that will take and how you will be notified of the next step.

If the officer cannot resolve your issue during the appointment, they will tell you whether USCIS will contact you by mail, email, or phone, and roughly how long to expect to wait. Write down the officer's name and the date of your appointment for your records.

If no appointments are available at your office

Appointment slots fill up, especially in large cities. If the system shows no available times when you try to book, check back in a few days — USCIS releases new slots regularly, and cancellations open up space.

If you have been checking for weeks and nothing appears, call your local field office directly. The phone number is on the field office page. Explain your situation and ask whether there is a waitlist, whether appointments are temporarily suspended, or whether you can handle your issue by mail or phone instead.

Do not show up at the office without an appointment. USCIS will not see you, and you will waste a trip.

Frequently Asked Questions

Can I reschedule or cancel my appointment?

Yes. Log into your USCIS account or go to the appointments page and use your receipt number to view your appointment. You should see an option to reschedule or cancel. If you cannot find the option online, call your local field office and ask them to reschedule for you.

What if I miss my appointment?

Call your local field office as soon as possible and explain that you missed it. Ask whether you can reschedule. Missing an appointment does not automatically hurt your case, but if USCIS was waiting for you to provide documents or attend an interview, the delay may affect your timeline. Reschedule right away.

Do I need a lawyer to schedule an appointment?

No. The appointment system is open to anyone with a receipt number or a USCIS account. You can schedule and attend on your own. If you have a lawyer, they may want to attend with you or schedule on your behalf, but it is not required.

Can I bring someone with me to my appointment?

Yes. You can bring a family member, friend, or lawyer. They will go through security with you and can sit in the interview room while you speak with the officer. If you bring a lawyer or accredited representative, let USCIS know when you book so they have time to prepare.

What if my case is at a different USCIS office than my local field office?

Call the office where your case is located and ask whether you can schedule an appointment there. You may need to travel, or USCIS may be able to handle your issue by mail or phone. The 1-800 number can help you find the right office for your specific case.