How to Cancel or Change Your IdentoGO Fingerprinting Appointment

How to unenroll from your IdentoGO appointment

You can cancel your IdentoGO fingerprinting appointment through the same system where you booked it — the IdentoGO website or mobile app. Log in with the email address and password you used to schedule, find your appointment in your account, and select the option to cancel or reschedule. The system will confirm the cancellation and free up your time slot for someone else.

If you booked through a third-party background check service (like one required by an employer or licensing board), you may need to cancel through that service instead. Check your confirmation email to see which platform issued your appointment link. Some employers or agencies have their own portals that manage IdentoGO bookings on their end.

Cancelling online is faster than calling, and you get an immediate confirmation. If you cannot access your account or the online system is not working, IdentoGO customer service can cancel for you over the phone, though wait times vary by location and time of day.

Key Takeaways

• Log into your IdentoGO account using the email and password from your booking confirmation to cancel or reschedule online.
• If you booked through an employer, licensing board, or background check company, check your confirmation email to see which platform controls your appointment.
• Cancelling online is immediate and gives you a confirmation number; calling customer service works but may have longer wait times.
• Rescheduling through the same system keeps your appointment active under a new date and time without losing your place in the queue.

Steps to cancel through the IdentoGO website or app

Start by going to the IdentoGO website or opening the IdentoGO mobile app on your phone. Tap or click "Sign In" and enter the email address and password you created when you first booked your appointment. If you forgot your password, use the "Forgot Password" link to reset it — you will receive a reset email within a few minutes.

Once you are logged in, look for a section labeled "My Appointments" or "Scheduled Appointments." Your upcoming fingerprinting appointment should appear with the date, time, and location. Click or tap on the appointment, and you will see options to reschedule or cancel. Select "Cancel Appointment" if you want to remove it entirely, or "Reschedule" if you want to keep the appointment but change the date or time.

After you confirm the cancellation, the system will show a confirmation message with a cancellation number. Save or screenshot this confirmation — you may need it if there are questions later. Your appointment slot is now released and available for other people to book.

Rescheduling instead of cancelling

If you want to keep your fingerprinting appointment but need a different date or time, use the reschedule option instead of cancelling. This is usually faster than cancelling and then booking a new slot, because you do not have to search for availability from scratch.

When you select "Reschedule," the system will show you available times at your location or nearby locations. Pick a new date and time that works for you and confirm. You will receive a new confirmation with your updated appointment details. The old time slot is automatically released.

Rescheduling works the same way whether you booked directly through IdentoGO or through a third-party service, as long as you are using the same account and email address.

What to do if you booked through an employer or background check company

Many employers, government agencies, and licensing boards do not let people book IdentoGO appointments directly. Instead, they send you a link to schedule through their own system, which then creates your IdentoGO appointment in the background. In these cases, you may need to cancel through the employer's or agency's portal, not through IdentoGO itself.

Check your original appointment confirmation email. It will say whether you booked through IdentoGO directly or through another company. If the email came from your employer, a staffing agency, or a licensing board, log into their system first and look for an option to cancel or reschedule your fingerprinting appointment there.

If you are unsure which system you used, contact the person or department that sent you the appointment link. They can tell you whether to cancel through their portal or through IdentoGO, and they can walk you through the steps if the system is not obvious.

Calling IdentoGO customer service to cancel

If you cannot log into your account, the website or app is not loading, or you prefer to cancel by phone, IdentoGO has a customer service line. The phone number is usually on your confirmation email or on the IdentoGO website. Have your confirmation number or appointment details ready when you call.

Wait times vary depending on the time of day and how busy the service is. Early morning or mid-week calls often have shorter waits than evenings or Fridays. When you reach a representative, give them your name, email address, and appointment details, and ask them to cancel. They will confirm the cancellation and may provide a cancellation reference number.

Keep in mind that cancelling by phone does not give you an instant confirmation on screen the way the online system does. Ask the representative to email you a cancellation confirmation so you have proof for your records.

What happens after you cancel

Once your appointment is cancelled, you are no longer scheduled for fingerprinting. If you need fingerprints taken later — for a job, license, or background check — you will have to book a new appointment. The cancellation does not affect any applications or processes you have already submitted; it only removes that specific appointment from the calendar.

If you cancelled because you no longer need fingerprints, you do not have to do anything else. If you cancelled by mistake or change your mind, you can book a new appointment at any time through the same system.

Some employers or agencies have deadlines for when fingerprints must be submitted. If you cancelled your appointment, make sure to reschedule before any deadline passes, or let the employer or agency know that you need more time.

Frequently Asked Questions

Can I cancel my IdentoGO appointment the day before or day of?

Yes, you can cancel any time through the online system. However, if you are cancelling very close to your appointment time, call customer service instead to make sure the cancellation goes through. Some locations may have policies about last-minute cancellations, so ask the representative if there are any restrictions.

Will cancelling my appointment affect my background check or job offer?

Cancelling the appointment itself does not affect your background check or job offer. However, if your employer or agency has a deadline for submitting fingerprints, missing that deadline could delay your hire or cause problems. Reschedule as soon as you can if you need fingerprints taken.

What if I forgot my IdentoGO password?

Use the "Forgot Password" link on the IdentoGO sign-in page. Enter your email address, and you will receive a password reset link by email within a few minutes. Click the link, create a new password, and then log in to cancel or reschedule your appointment.

Do I need to tell my employer or the agency that I cancelled my appointment?

If you booked through an employer or agency system, they may see that your appointment was cancelled. If you are rescheduling, you do not need to notify them — just book a new appointment. If you are cancelling entirely, contact the person who sent you the appointment link to let them know.

Can I reschedule to a different IdentoGO location?

Yes, when you reschedule, the system will show you available times at your original location and sometimes at nearby locations. You can pick a different location if one is available and more convenient for you. The new appointment will be confirmed at whichever location you choose.